Happiness: The Key to Unlocking Great Customer Experiences
Walt Disney once said, "Do what you do so well that they will want to see it again and bring their friends." Disney's entertainment empire, especially its amusements parks, are laser-focused on delivering a great, enchanting experience to all of its customers.
As we highlighted last year on Tuesdays with Tukaiz, delivering an exceptional experience cultivates trust, loyalty, and advocacy among customers, which ultimately drives greater profits. One of the core elements of delivering great experiences is having a strong company culture, and one of the keys to a strong company culture is keeping employees happy. Happy employees = happy customers.
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