Consumer Logic in Branding
Benefits are merely a form of self-assurance to the natural ego. As people we instinctively and incessantly weigh the pros and cons of a situation, hoping to always gain, and rarely regress, a simple yet somehow convoluted concept when it comes to business principles.
For many businesses, consumer gain becomes lost in the translation of the product or service offering, deriving selling points from features and results rather than the benefit. The loss ultimately gives you an uninterested consumer. Therefore, it is crucial to remember that in order to capture the human interest we must touch the primal need of self-advancement by imparting advantage or profit gain to the consumer’s life.
Stressing features and results does not fulfill a need; it only implies it. When you sell features you don’t have to know anything about your customer, it is faint communication, or lack there-of, that only scrapes the surface of what we call consumer engagement.
Flashback to a lesson in Marketing 101
We should be looking at benefits as a perceptible tool, a ladder in the human hierarchy of needs. A tool for fulfilling the necessity for acceptance, success and esteem. Therein lies the explanation to grasp this notion of benefits over features.
Relative to our last installment of Tuesdays with Tukaiz, Believe in Why, the power of clearly communicated benefits, and the reason why they matter, is a fundamental part of the foundation of your marketing. Tukaiz aims to go beyond benefits that meet consumer expectations, by raising the bar and not losing sight of what it means to be advantageous.
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